The Debt Review process was introduced to take off the pressure from over-indebted South African consumers. But the process has had unintended results, consumers’ complaints often do not get resolved. Now in an attempt to speed up the process of handling complaints and making the system efficiently, the National Credit Regulator has now taken over complaints from dedicated agencies such as the office of the Credit Ombudsman and the National Debt Mediation Association, all to improve the lives of over-indebted consumers.
Watch YilungeloLakho every Friday at 13:30 on SABC 1. Catch the programme again on Mondays at 09:30 on SABC 1.
YilungeloLakho, an interactive live show, aims at informing and educating consumers on their rights. Every Friday we focus on a particular topic for the entire hour – kicking off with an insert which serves as a background/scene setter, after which our studio guests/experts or commentators analyse the issue. Telephone lines are open during the whole show for viewers to participate.